For an estimated shipping date, please refer to your order confirmation email. If there is no estimated shipping date noted in your order summary, that means the product you ordered is in stock and will ship by the next business day Monday-Friday excluding holidays. (See our Holiday Schedule at the bottom of this page for details.)
Signature Required: Orders over $599 will require a signature.
California customers: Orders shipped via FedEx within California are typically delivered in 1-2 business days (M-F). We ship from our location in Fresno, California.
SHIPPING COSTS AND CARRIERS
Shipping costs are automatically carrier-calculated and are determined at checkout by weight. We ship Dynavin units via FedEx and DHL (for international orders) only.
We are not responsible for shipping charges incurred due to returns/exchanges or labor charges related to installation or reinstallation of products. If using an installer, please use one near you.
FedEx expedited orders (i.e. FedEx 2Day or FedEx Overnight) must be placed before 11am Pacific Monday-Friday to ship out the same day with the exception of items on backorder. If an item you've ordered is on backorder meaning that it is out of stock (check your order confirmation email for an estimated shipping date) then it will ship on the date shown. FedEx Overnight orders placed on Friday may not be delivered until Monday in some cases where Saturday delivery is unavailable. To ensure that your expedited order will arrive on time, please email us. (Please see our holiday schedule below.)
INTERNATIONAL ORDERS (Customers outside the U.S.)
As the North American distributor, we are limited to shipping to the U.S., Canada, Central America, South America, Norway, and a few other countries without assigned distributors*. We only ship Dynavin units via DHL for international orders. DHL Express orders arrive in 1-3 days. For accessories and other small items, we ship USPS or DHL. Orders to Canada with standard USPS shipping option typically arrive in about 7-14 days.
For shipping costs and options simply add the item(s) you want to your cart and proceed to the checkout page to input your shipping address. You will be able to view shipping costs before purchasing. Duties/customs fees are not included. Please contact your local customs office for information.
If you are having an item shipped to an address outside of the United States, you may be charged import fees/taxes which are the full responsibility of the buyer. Please contact your local customs or post office for details.
UPS Ground Estimated Days in Transit
From Fresno, CA 93706 to the 50 states (excluding Sundays).
FedEx Ground Estimated Days in Transit
USPS Priority Mail Estimated Days in Transit
From Fresno, CA 93706 to the 50 states. Hawaii, Alaska, and Puerto Rico are 3 days.
We are closed on the days listed below each year. Orders placed on these dates will ship out on the next business day. Subject to change.
New Year’s Eve*
New Year's Day*
Presidents' Day - Third Monday in February
Good Friday - Friday before Easter
Memorial Day - Last Monday in May
Independence Day - July 4
Labor Day - First Monday in September
Veterans Day - November 11* (day closed varies)
Thanksgiving Day - Fourth Thursday in November
Black Friday/Day after Thanksgiving
Christmas Eve - December 24
Christmas Day - December 25*
*Please note: When a federal holiday falls on a Saturday, it is usually observed on the preceding Friday. When the holiday falls on a Sunday, it is usually observed on the following Monday.
For any questions regarding shipping not answered above, please contact firstname.lastname@example.org.
For technical support, please contact email@example.com.